WE ARE HERE TO HELP YOU

Given the global situation that we are going through as a result of the COVID-19 virus, we wish to inform you that from Sierra Verde Peru we are working hard in coordination with our strategic partners, Airlines, Hotels, Tour operators, Assistance Cards, Transporters, Carriers and guides to be able to keep the information on the development of activities at hand and updated, all of this given the restrictions in the different countries.

The current COVID-19 crisis has impacted travel like no other event before. For the first time in history, all destinations in the world have imposed travel restrictions, including the total closure of borders for travelers in many destinations. Remember to always consult the travel recommendations of the competent local authorities, whose indications are also our reference guide.

Official data on the Coronavirus

The situation regarding travel recommendations is constantly changing depending on the destinations. Check here the official information for travelers arriving or leaving Peru granted by the Peruvian State. Check here the official information of the Peruvian State on Covid-19 in our country.

Soon we will reopen our office Sierra Verde Peru is working hard to implement the required protocols always in compliance with the necessary protection measures against COVID-19.

  • Temperature control before entering the office.
  • Keeping the minimum distance of 2m for our staff and clients.
  • Offering alcohol gel at the entrance and disinfectant for shoes
  • Committing to use alcohol gel before and after each customer service, as well as hygienic services for hand washing.
  • Recommending clients to use a mask and gloves to access our office, as well as for our staff.
  • With a thorough cleaning of surfaces and equipment.

In addition, we remain at your disposal for new reservations through our Contact Center 975364133, email This email address is being protected from spambots. You need JavaScript enabled to view it. and social networks, from Monday to Saturday from 09:00 to 18:00.
Frequently asked questions about COVID-19

How will my query be answered?

All those inquiries and requests received both by form on the website, calls, email, social networks, and others, will be answered as soon as possible by email.
Pay attention in case our message ends up in the "Spam" tray.

When will I get an answer about my process in progress?

We are working as quickly as possible to respond to the numerous requests that we are receiving these days. However, due to current circumstances, we are taking longer than we would like. This crisis has strongly affected the tourism sector, therefore, we must wait for the measures that our strategic partners are taking in the face of cancellations and postponements.

How can I manage my cancellation or date changes if I have an air ticket?

In case of cancellation or change of dates in flight reservations, we will have to verify the policies of the airlines. If the refund corresponds, we will proceed to make it to the same means of payment used in the purchase. Due to current circumstances, this process may take time.
Take into account that airlines have current policies and regulations depending on the travel destination and the date of travel, therefore the changes are constantly taking place and are subject to different regulations and restrictions depending on the price purchased.

It is necessary to have insurance for future trips. What does it include?

It is advisable to take out travel insurance as a contingency or help outside the country, always taking into consideration that medical treatment abroad, urgent and / or emergency may incur high costs.

Also, due to this crisis and the future care we must take, it is good to be able to opt for travel insurance that has coverage against possible Covid-19 symptoms.
The general information of the insurance that you wish to contract will be sent by mail attached to the price of your trip.

I have made the reservation in a physical office and due to the state of alarm it is closed, who can I contact?

Although our office is closed, there are staff managing reservations and attending to requests. Write us by mail indicating the procedure you want to do.
Important information about the sale of transport tickets

Through Supreme Decree No. 044-2020-PCM of March 15, 2020, which declares a state of national emergency due to the serious circumstances that affect the life of the nation as a result of COVID. 19. According to articles 8 and 9 they establish the total closure of borders, which is why international passenger transport by land is suspended.

Sincerely,

Sierra Verde Perú
#JuntosPorElTurismo

Information for travelers arriving or leaving Peru ||
Covid-19 in our country