General

• To make a reservation it is necessary to send photos of the participants' ID or Pasapore, the telephone number of the holder and who will take the excursion, email and give special details that the company will ask for: food allergies, birthdays or if any participant has any physical limitation.
   
• Participants must present optimal health conditions before starting the tour, it is recommended that if they present symptoms or mild discomfort, they should not travel until they are in better condition. A temperature record will be taken prior to boarding.
   
• It is a requirement that all passengers wear a mask and face shield throughout the tour. The company will provide gel alcohol, liquid soap, paper towels, shoe disinfectant and emergency Epp kits at all times.
   
• All passengers must bring their valid ID or passport to the excursion. According to Law 27337 minors must travel accompanied by at least one of their parents, otherwise they must carry a notarial permit to board.
   
• Participation of minors under 12 and over 60 is subject to government regulations for the relevant date.
   
• The service is subject to change without prior notice, due to weather conditions (rains, huaycos, overflows, bad weather, etc.), strikes and / or demonstrations and any other event that does not allow the normal development of the itinerary. The Itinerary may vary at the discretion of the operator, always to guarantee the safety of the traveler and the best development of the service as a whole.
  
  The service includes transfers to and from the passenger's home when it is a private service.
  
  Sierra Verde Perú SAC only acts as an intermediary between the entities that provide the package and / or contracted tourist services; being solely and exclusively responsible for their organization. Therefore, the USER cannot claim responsibility for causes that are outside of its competence.
  
  Sierra Verde Perú SAC is not responsible for any damage or delay arising from circumstances beyond its control. These circumstances include, but are not limited to fortuitous causes: natural disasters such as earthquakes, cyclones, storms, hurricanes, floods, fog, etc. As well as causes of force majeure: wars, accidents, strikes, riots, demonstrations or civil commotion, etc.
  
  Faced with the situation that we are experiencing regarding Covid-19, Sierra Verde Peru SAC is taking all cleaning and biosafety precautions, as well as adjusting to what the government dictates, both in our facilities, transportation units, and places to to visit. Our staff will fully comply with the protocols.

Of the payments:

Payment must be made in full before the service and report to your agent who took the reservation, to verify and confirm the service.

Payment methods can be by credit card, interbank transfer and / or applications such as Yape, Plin, etc.
Rates valid for any date except public holidays.

For the issuance of the bill of sale or invoice, please send the respective data, DNI number or RUC of the company.

Of postponements, flexible cancellations:

Once the reservation is paid, if the passenger wishes to postpone, they must communicate at least 24 hours before departure, to coordinate with the respective service providers, transportation, guide and others. No penalty will be applied.
The full day packages are endorsable, in case passengers cannot travel, they can assign their places to other people as long as they meet the minimum requirements of optimal health conditions so that they can travel and communicate at least 24 hours before.
Once the purchase is confirmed and if the participants wish to postpone, the flexibility of changes is extended until December 2021, maintaining the same rate conditions.

Delivery of travel documentation:

The service vouchers and payment documents will be sent by mail, WhatsApp or the digital means indicated by the client. This should be reviewed and confirmed as soon as you receive it.
Insurance:

SIERRA VERDE PERU TOUR OPERADOR recommends that you have travel insurance on your trips that can cover the risks inherent to travel (medical insurance, civil liability, cancellation, theft / loss of luggage, etc.).